Speaking Out and Being Heard Residents' Committees in Quebec's Residential Long-Term Care Centre.

TitleSpeaking Out and Being Heard Residents' Committees in Quebec's Residential Long-Term Care Centre.
Publication TypeJournal Article
Year of Publication2017
AuteursGagnon, É, Clément, M, Bordeleau, L
JournalHealth Care Anal
Volume25
Issue4
Pagination308-322
Date Published2017 Dec
ISSN1573-3394
Abstract

Residents' councils in Quebec's residential and long-term care centres have the mandate to promote the improvement of living conditions for residents, to assess their level of satisfaction, and to defend their rights. Based on two studies on the autonomy of councils, we examined how committees can express themselves on topics other than those the management is already aware of, to reveal various previously unknown aspects of the services, and to voice unexpressed concerns. We are especially interested in what makes management receptive, or not, to what the committee members say. The councils' ability to express them selves is, in fact, inseparable from its capacity to listen to the management teams, and we seek to determine the conditions required to perform this dual capacity.

DOI10.1007/s10728-015-0301-3
Alternate JournalHealth Care Anal
PubMed ID26228731